Computer glitch delays Wake schools’ report cards

sgilman@newsobserver.comNovember 4, 2013 

— Pearson, an education services company, is looking into the glitch that will cause report cards in Wake County schools to go home one week late.

When teachers in Wake County started to enter data for first-quarter grades, some were unable to save the information. About 1,000 of 90,000 teachers in North Carolina are affected, including some in Charlotte and Cumberland County, said Pearson spokeswoman Susan Aspey.

“We expect this to be resolved soon and are very sorry for the inconvenience this has caused in Wake County,” Aspey said. “We take it very seriously because it’s very sensitive to teachers.”

Report cards that were scheduled to go home with traditional-calendar students on Nov. 4 in Wake will go home on Nov. 12 at the earliest. For Track 4 students, those who attend year-round school, report cards scheduled for Oct. 25 started going home on Nov. 1.

Aspey said all North Carolina public schools moved to Pearson software in August.

Wake County schools moved from a system called NC WISE (North Carolina Window of Information on Student Education), said Wake schools spokeswoman Samiha Khanna.

The new system, she said, has been handy.

“It has a parent portal, where parents can go, and they can look at student scores, attendance, all sorts of stuff,” Khanna said. “There are a lot of advantages to that.”

The new system, however, has encountered difficulties. Those have included missing data for items such as student absences, according to the N.C. Department of Public Instruction website.

Johnston County Public Schools also faced difficulty with the system, but not with the grades, according to spokeswoman Tracey Jones. “We’ve had some glitches in the conduct and comments section,” Jones said.

Report cards should go home with students in Johnston County on schedule this week, she said.

Gilman: 919-829-8955

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